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Gold Pomelo is a financial technology company, developed since 2013 with headquartered located at 73 Upper Paya Lebar road #07-02J Centro Bianco Singapore (534818). We offer Global Payments service with more than 100k businesses trusting Gold Pomelo to deliver wins.

Gold Pomelo is the ultimate financial hub that realizes your ambitions faster.
As business owners, we have been users of broken financial services and are in the perfect position to address every challenge:

  • All-in-One Solution: Gold Pomelo brings everything from global acquiring, virtual bank account opening to global foreign currency exchange under one roof, saving you time and reducing hassle.
  • Global Reach: Struggling to pay and get paid globally? Gold Pomelo supports 80+ currencies, making it easy to do business with customers worldwide and helping you grow your market.
  • Reliable and secure: Our proprietary technology ensures high authorization rates making transactions quick and dependable, so you can focus on what matters most – growing your business.
See how we safeguard client funds. 

Signing up for Gold Pomelo only takes a minute. Here’s how you can get started:

  1. Visit Our Website: Head over to the Gold Pomelo website.
  2. Click “Sign Up”: Look for the “Sign Up” button and give it a click.
  3. Fill in Your Details: Enter your name, email and preferred password.

Voilà! You’re now ready to start using Gold Pomelo’s services. Further KYC (‘Know Your Customer’) verification may be needed. If you need any help along the way, our support team can be reached at [email protected].

At Gold Pomelo, your safety is our main priority. Here’s how we safeguard your transactions and data:

  • Advanced Encryption: We employ advanced encryption technology to ensure that all of your data is securely sent between you and our servers.
  • Security Protocols: We follow strict security protocols and industry standards to protect your information and transactions.
  • Tokenization: To keep your sensitive data safe, we use tokenization. This means your actual data is replaced with unique codes, so it’s not exposed during transactions.
  • PCI-DSS Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI-DSS), which means we meet high security standards for protecting cardholder information.
  • 3D Secure Authentication: For select online transactions, we use 3D Secure (3DS) authentication. This adds an extra step to verify transactions, preventing fraudsters from misusing your card.
  • Continuous Monitoring: Our systems are constantly monitored for any unusual activity or potential threats, so we can act quickly if something seems off.
  • Regular Audits: We regularly review and update our security measures to stay ahead of new threats and ensure our protections are always effective.
  • Two-Factor Authentication (2FA): We offer two-factor authentication to give your account an extra layer of security, so you can feel even more confident about your data’s safety.

With these steps, you can trust that Gold Pomelo has your back when it comes to security. We’re dedicated to keeping your business safe and secure. For more details, refer

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Anyone can use Gold Pomelo from almost anywhere! Our platform is designed to be industry-agnostic. No matter where your business operates, Gold Pomelo has the flexibility and capability to support your payment processing needs.

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Gold Pomelo supports all G10 currencies and more to help you pay and get paid globally. Here are some of the major currencies we support:

  1. US Dollar (USD)
  2. Euro (EUR)
  3. British Pound (GBP)
  4. Japanese Yen (JPY)
  5. Australian Dollar (AUD)
  6. Canadian Dollar (CAD)
  7. Swiss Franc (CHF)
  8. Chinese Yuan (CNY)
  9. Singapore Dollar (SGD)
  10. Hong Kong Dollar (HKD)

In addition to these, we support many other currencies to ensure you can transact with customers from all over the world. For a complete list of supported currencies, please contact us for more information.

Gold Pomelo supports a variety of payment methods to ensure your customers have flexibility and convenience when making payments. Here are some of the key payment methods we support:

  1. Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and more.
  2. Digital Wallets: Apple Pay, Google Pay, and Samsung Pay for seamless mobile transactions.
  3. Bank Transfers: Direct transfers from customer bank accounts for straightforward payments.
  4. Alternative Payment Methods: PayPal, Alipay, WeChat Pay, and other region-specific payment options.
  5. Cryptocurrencies: Support for popular cryptocurrencies like Bitcoin, Ethereum, and more, for businesses looking to accept digital currencies.

By offering a wide range of payment methods, Gold Pomelo ensures your customers can pay in the way that’s most convenient for them, helping you to improve customer satisfaction and increase sales.

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If you run into any issues while using Gold Pomelo, we’re here to help. Here’s what you can do:

  1. Check the Help Center: Visit our Help Center on the website for FAQs and troubleshooting guides. You might find a quick solution to your problem there.
  2. Contact Customer Support: If you need more assistance, our customer support team is ready to help. You can reach us via:
  3. Submit a Support Ticket: If the issue requires more detailed attention, you can submit a support ticket through our website. Provide as much information as possible so we can resolve your problem quickly.

We’re committed to providing prompt and effective support to ensure your experience with Gold Pomelo is smooth and trouble-free. Don’t hesitate to reach out if you need help!

Gold Pomelo utilizes a fixed percentage pricing model for each transaction. It’s more transparent than other pricing structures, ensuring you always know exactly what you’re paying for and the cost.

Tracking your transactions and managing your account with Gold Pomelo is simple and user-friendly. Here’s how you can do it:

  1. Dashboard Access: Log in to your Gold Pomelo account to access your personalized dashboard. Here, you’ll get an overview of your recent transactions, account balance, and other important metrics.
  2. Transaction History: Navigate to the transaction history section to see a detailed list of all your transactions. You can filter and search by date, amount, payment method, and more to find specific transactions quickly.
  3. Reports and Analytics: Use our built-in reporting tools to generate detailed reports and gain insights into your transaction patterns. This can help you make informed business decisions and track your financial performance over time.
  4. Account Settings: In the account settings section, you can update your personal and business information, change your payment preferences, and manage users with access to your account.
  5. Notifications and Alerts: Set up notifications and alerts to stay informed about important activities and updates. You can customize these settings to receive alerts via email or SMS.
  6. Customer Support: If you need help or have any questions about managing your account, our customer support team is always available to assist you.

With Gold Pomelo, you have all the tools you need to effectively track your transactions and manage your account, ensuring you stay on top of your business finances.

You may integrate Gold Pomelo via our API.

Our support team is available to help you throughout the integration process. If you encounter any issues or have questions, we’re here to assist you every step of the way.

API documentation

Yes, with GoldPomelo, you can customize the checkout experience to enhance customer satisfaction and align with your brand identity. 

Learn more about how we grow customer satisfaction

Gold Pomelo’s Global Payments service lets your customers pay however they like, no matter where they are. Here’s why it’s a game-changer for your business:

  1. Reach Global Markets: Expand your business into over 200 global markets and 50 local markets with ease. Whether your customers are in New York, Tokyo, or anywhere in between, Gold Pomelo helps you reach them.
  2. Multiple Payment Methods: We support over 200 payment methods, including cards, eWallets, and alternative payment methods (APMs). This means your customers can pay using their preferred method, making their shopping experience smooth and convenient.
  3. Multi-Currency Support: With the ability to accept payments in more than 80 currencies, you can easily handle international transactions without any hassle.
  4. High Authorization Rates: Our platform is optimized to achieve industry-leading authorization rates, so you’ll see fewer declined transactions and more completed sales.
  5. Fraud Prevention: Gold Pomelo helps you fight fraud effectively, ensuring that your transactions are secure and your business and customers are protected.
  6. Seamless Integration: Integrating over 100 local payment methods into your platform is a breeze, providing a smooth experience for both you and your customers.
  7. Exceptional Customer Experience: By offering a wide variety of payment options and ensuring secure, efficient transactions, Gold Pomelo helps you create outstanding experiences for your customers, encouraging loyalty and repeat business.

Start your global expansion journey right from home with Gold Pomelo’s Global Payments. Explore our supported payment methods today and see how we can help your business grow and succeed internationally.

Right now, Gold Pomelo doesn’t offer Point of Sale (POS) or Mobile Point of Sale (mPOS) solutions. But don’t worry, we’re working on it! We’re excited to bring these features to you in the near future.

In the meantime, you can take advantage of our fantastic online payment solutions, which integrate seamlessly with a variety of payment methods and currencies. Stay tuned for updates as we expand our services to better meet your business needs.

Gold Pomelo keeps pricing straightforward and transparent. Here’s a quick overview:

  1. Transaction Fees: We charge a small fee for each transaction. The fee varies depending on the payment method and currency used.
  2. Currency Conversion Fees: If you’re dealing with multiple currencies, there might be a fee for converting them to ensure smooth international transactions.
  3. Additional Services Fees: If you choose optional features like advanced fraud protection or premium support, there could be some extra costs.

Want to get the full scoop on our pricing? Reach out to our Sales Team for a detailed quote and all the info you need. We’re here to help you understand how Gold Pomelo can work for your business while keeping costs clear and manageable.

At Gold Pomelo, we prioritize regulatory compliance to meet the legal standards of every country we operate in. Here’s how we do it:

  1. Adhering to Local Laws: We stay updated with financial regulations and legal requirements in each country, ensuring our services comply with local laws.
  2. AML and KYC Policies: We have thorough Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. This involves detailed customer verification processes to prevent fraudulent activities and ensure transaction legitimacy.
  3. Data Protection Compliance: We adhere to international data protection regulations, such as GDPR in Europe and PDPA in Singapore to safeguard the privacy and security of our users’ data.
  4. PCI-DSS Certification: Gold Pomelo is fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS), which imposes strict requirements for protecting cardholder data.
  5. Regular Audits and Monitoring: We perform regular internal and external audits to ensure ongoing compliance with all relevant regulations. Continuous monitoring helps us quickly address any compliance issues.

By implementing these measures, Gold Pomelo ensures we meet regulatory standards while providing a secure and trustworthy payment processing environment for our customers worldwide.

The speed at which funds are settled to your bank account can vary depending on several factors, including the payment method used and the specific banking procedures in your region. However, Gold Pomelo strives to ensure that your funds are settled as quickly as possible. Here’s a general idea of what you can expect:

  1. Credit and Debit Card Payments: Typically, funds from card transactions are settled within 1-2 business days.
  2. Bank Transfers: These can take a bit longer, usually around 2-3 business days, depending on the banks involved and their processing times.
  3. Digital Wallets and Alternative Payment Methods (APMs): Settlements for these methods can vary but generally fall within 1-3 business days.
  4. Weekends and Holidays: Keep in mind that settlements may be delayed during weekends and public holidays, as banks do not process transactions on these days.

Gold Pomelo works hard to minimize settlement times and get your funds to you as quickly as possible. For the most accurate information specific to your account and region, please contact our Support Team. We’re here to help ensure your transactions are smooth and efficient.

The processing time for international payments with Gold Pomelo can vary based on several factors, including the payment method, the currencies involved, and the countries of the sender and recipient. Here’s a general overview:

  1. Credit and Debit Card Payments: International card transactions typically process within 1-3 business days. However, this can vary depending on the issuing and receiving banks.
  2. Bank Transfers: International bank transfers usually take longer, often between 3-5 business days. The exact time can depend on the banks involved and their specific processing times.
  3. Digital Wallets and Alternative Payment Methods (APMs): These can vary widely based on the specific service used, but generally, they are processed within 1-3 business days.
  4. Currency Conversion: If your transaction involves converting currencies, this may add a bit of extra time to the processing, but we strive to make it as quick and seamless as possible.
  5. Weekends and Holidays: Be aware that transactions may take longer to process during weekends and public holidays when banks are closed.

Gold Pomelo is dedicated to ensuring that your international payments are processed as swiftly and efficiently as possible. For more precise information based on your specific situation, please reach out to our support team. We’re here to help facilitate smooth and timely international transactions.

We use the latest encryption methods, two-factor authentication, and continuous monitoring to keep your transactions safe. Plus, our advanced fraud detection systems are always on the lookout to protect you from any threats.

Transparency is key. With GoldPomelo, you can track your payments in real-time and see a complete history of all transactions, including detailed fee information and conversion rates from your dashboard. You’ll always know where your money is and what’s happening with it.

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